1. This product has a large volume and requires long-distance transportation, so we compressed it during packaging to avoid damage. Therefore, when you received it, it was a folded and compressed package. Please be patient and open it. If there is any damage, please do not give us negative feedback or disputes. Please contact our customer service first, and we will solve it for you.

2. After receiving this product, you need to install it yourself. It has a zipper and an inner cushion. If you don't know how to install it, you can consult our customer service, and we will help you with the installation.

3. After receiving the product and installing it, you can pat it or expose it to sunlight to make it fluffy!

4. If there are any issues! You can contact us at any time, and we will solve it for you as soon as we see the message and leave a message!

5. Finally, I wish you a happy life!

Product Parameters:

Fabric: Sponge/PP cotton

Cave: Velboa

Cushion: PP cotton

Product Size:

S:35x30x30cm (approx.1.5kg for pets),

M:40x35x35cm (approx.2.5kg for pets)

L:50x40x35cm (approx.7.5kg for pets)

XL:60x45x40cm (approx.12.5kg for pets)

2XL:75x50x50cm (approx.22.5kg for pets)

Scope of application: Small, medium, and large dogs & cats

Product Color: brown; gray;green

Product Features:

1.Detachable, Comfortable, and breathable.

2.360 ° surround wind protection and warmth,Warming and thickening, comfortable and easy to sleep

3.3D support memory sponge,Long sleep does not collapse

4.Removable zipper for convenient storage and easier cleaning

5.Drip plastic Oxford cloth waterproof, anti slip, and wear-resistant

6.Washable material, so you can use hand or machine to wash. Please do not dry it by high heat.

Note:

Due to manual measurement, there is a slight error, please forgive us! Because the shape of pets is different, please make sure you choose the right size.

Package list:

1 x Pet nest with inside cushion

Welcome to Arabnexa.
This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms below.

📦 Order Processing Time

• Orders are processed within 24–48 business hours after confirmation.

• COD orders may require manual verification before dispatch.

• Orders placed on weekends or public holidays are processed on the next business day.

🚚 Shipping & Delivery Time (UAE)

• Standard Delivery: 2–5 business days

• Delivery times may vary based on location, courier availability, and external factors.

• During promotions or high-demand periods, delivery may take slightly longer.

💰 Shipping Charges

• Free Shipping may be available on selected products or limited-time offers.

• Shipping charges (if applicable) are clearly shown at checkout before payment.

• No hidden fees or surprise charges.

💵 Cash on Delivery (COD)

• COD is available across the UAE.

• Customers must provide complete and accurate address & contact details.

• Orders with incorrect or incomplete details may be delayed or canceled.

• Repeated refusal of COD orders may result in account restriction or blocking.

📍 Delivery Address

• Please ensure your delivery address, contact number, and location details are correct.

• Arabnexa is not responsible for failed delivery due to incorrect address or unreachable contact numbers.

• Any re-delivery cost due to customer error will be the customer’s responsibility.

📦 Order Tracking

• Once your order is shipped, tracking information may be provided where available.

• Tracking updates depend on courier service and may take time to reflect.

❌ Failed or Refused Deliveries

• If a delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept the order

The order may be canceled without refund (if applicable) and future COD orders may be restricted.

📦 Damaged Packages During Shipping

• If your package arrives visibly damaged, please report it immediately upon delivery.

• Contact us through the Contact Us page with order details and photos.

• Claims reported late may not be accepted.

🌍 International Shipping

• Currently, we primarily ship within the UAE.

• If international shipping is available, delivery times and charges will vary by destination.

• Customers are responsible for any customs duties, taxes, or import fees (if applicable).

⚠️ Delays Beyond Our Control

Arabnexa is not responsible for delays caused by:

• Courier service issues

• Weather conditions

• Customs clearance

• Public holidays

• Force majeure events

🔁 Order Changes & Cancellations

• Order changes or cancellations are only possible before shipment.

• Once shipped, orders cannot be modified or canceled.

• Please contact us as soon as possible via the Contact Us page.

📞 Customer Support

For shipping-related questions or assistance:

👉 Please contact us through the Contact Us page on our website.
We do not provide support via personal email addresses.