Refunds Policy

30-Day Money-Back Guarantee

Your satisfaction is important to us.

If you are not completely satisfied with your PawLoveStory® purchase, you can contact us within 30 days of receiving your order to request a refund.

How to Request a Return

Please contact us through our Contact Us page or the Live Chat icon on our website.

Include:

• Your name
• Order number
• Email address
• Reason for the return
• Any relevant photos or information, if applicable

Our support team will review your request and provide the next steps.

Refunds

Once your return is approved and processed, your refund will be issued to your original payment method.

Please allow your payment provider some additional time to process and display the refund.

Return Shipping

If your return qualifies under our 30-Day Money-Back Guarantee, PawLoveStory® will cover the return postage where applicable.

For any questions about returns or refunds, please contact us before sending an item back