【Cozy Pet Sofa】 It is soft and fluffy enough. Provides year-round comfort in any type of weather or climate.

【Size】26"x14.5"x13" Perfect for small to medium cats/dogs of any age. Maximum weight capacity is 15 lbs.

【Machine Washable】We know pets present some unique cleaning challenges. So our sofa easy to clean, removable, and machine washable. Unzip the zipper and remove the inner filling.

【Anti-Slip Bottom】The cat sofa has a non-slip bottom design, which helps keep the sofa in place on smooth surfaces.

【Assemble Tips】Our pet bed arrives as a vacuum packed bed in a box, please pat to make the pet sofa completely fluffy before use, and wait for 48 hours after it, it will return to shape after shaking.

Welcome to Arabnexa.
This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms below.

📦 Order Processing Time

• Orders are processed within 24–48 business hours after confirmation.

• COD orders may require manual verification before dispatch.

• Orders placed on weekends or public holidays are processed on the next business day.

🚚 Shipping & Delivery Time (UAE)

• Standard Delivery: 2–5 business days

• Delivery times may vary based on location, courier availability, and external factors.

• During promotions or high-demand periods, delivery may take slightly longer.

💰 Shipping Charges

• Free Shipping may be available on selected products or limited-time offers.

• Shipping charges (if applicable) are clearly shown at checkout before payment.

• No hidden fees or surprise charges.

💵 Cash on Delivery (COD)

• COD is available across the UAE.

• Customers must provide complete and accurate address & contact details.

• Orders with incorrect or incomplete details may be delayed or canceled.

• Repeated refusal of COD orders may result in account restriction or blocking.

📍 Delivery Address

• Please ensure your delivery address, contact number, and location details are correct.

• Arabnexa is not responsible for failed delivery due to incorrect address or unreachable contact numbers.

• Any re-delivery cost due to customer error will be the customer’s responsibility.

📦 Order Tracking

• Once your order is shipped, tracking information may be provided where available.

• Tracking updates depend on courier service and may take time to reflect.

❌ Failed or Refused Deliveries

• If a delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept the order

The order may be canceled without refund (if applicable) and future COD orders may be restricted.

📦 Damaged Packages During Shipping

• If your package arrives visibly damaged, please report it immediately upon delivery.

• Contact us through the Contact Us page with order details and photos.

• Claims reported late may not be accepted.

🌍 International Shipping

• Currently, we primarily ship within the UAE.

• If international shipping is available, delivery times and charges will vary by destination.

• Customers are responsible for any customs duties, taxes, or import fees (if applicable).

⚠️ Delays Beyond Our Control

Arabnexa is not responsible for delays caused by:

• Courier service issues

• Weather conditions

• Customs clearance

• Public holidays

• Force majeure events

🔁 Order Changes & Cancellations

• Order changes or cancellations are only possible before shipment.

• Once shipped, orders cannot be modified or canceled.

• Please contact us as soon as possible via the Contact Us page.

📞 Customer Support

For shipping-related questions or assistance:

👉 Please contact us through the Contact Us page on our website.
We do not provide support via personal email addresses.